It’s pretty frustrating to be lied to by someone who has more information than you do. In economics, people talk about information asymmetry affecting the way that markets function. If I was to simplify this, a producer of a good, say, a water bottle, knows how much it actually costs to make the water bottle. You, as a consumer, do not. This allows the producer to charge you more money for the water bottle than it cost for him to make it. He makes a profit. You pay and comply willingly because you’re unaware about the actual cost of the water bottle. This continues at every step of the way, and is how capitalism works.
It’s also how power works. And the service industry works in general.
But why lie? What’s the incentive structure to lying?
I just don’t see it.
All of these broad-based questions arise out of my experience in trying to get my laptop fixed. Remember I spoke about it day before? Well, guess what? It was repaired yesterday. And everything was fine and dandy – I was really glad, and extremely grateful that an inconvenience had been overcome. Until this evening, when the same problem began to act up.
Another trip to the service center was the only solution. I reached there at 5:45, 15 minutes before they shut shop. They told me my warranty didn’t cover the kind of service I was asking for. I fought with them, but they said there’s nothing they can do, and the toll free support was also closed for the day, leaving my hands tied.
A quick search revealed my warranty actually covers me from these repairs.
So why lie?
I think the incentive structure was the opportunity to go home early for a long weekend because of Uttrayan.
Which is quite a good incentive, I’m not going to lie. It sucks that I’m on the receiving end of things though.
Additional thoughts during the day: clipping your nails really finely and then typing is the weirdest sensation you can experience.
That is all.